Privacy Policy
Effective date: 2026-01-01
1. Overview
Plain language: We collect only what we need to deliver courses, support you, and comply with the law.
Silentbase Atelier (“we”, “us”) provides training in aromatic candle-making. This Privacy Policy explains how we handle personal data when you visit our site at silentbase.bond and use our services.
2. Data we collect
Plain language: We collect account details, course activity, and payment info via our processor.
- Account data: name, email, password hash
- Contact data: messages, support cases
- Usage data: pages visited, device type, cookies/analytics
- Transaction data: purchase amounts (processed by a third-party provider; we do not store full card numbers)
3. How we use data
Plain language: We use data to provide access, personalize content, secure accounts, and meet legal duties.
- Provide and improve our courses and features
- Authenticate, prevent fraud, and ensure platform security
- Send essential emails about your account or purchases
- Respond to inquiries and support requests
- Comply with legal obligations and enforce our Terms
4. Cookies and tracking
Plain language: We use necessary cookies for session and preferences, and optional analytics with your consent.
You can control cookies in your browser. We respect local laws requiring consent for certain cookies.
5. Sharing of data
Plain language: We share data only with service providers, when required by law, or with your direction.
- Payment processors for transactions
- Cloud hosting and analytics providers
- Authorities if legally required
6. International transfers
Plain language: We use safeguards (like SCCs) when moving data across borders.
7. Data retention
Plain language: We keep data as long as needed for services and legal reasons, then delete or anonymize it.
8. Your rights
Plain language: You can access, correct, delete, or download your data and object to certain uses.
Contact us at [email protected] to exercise rights under applicable laws (GDPR/CCPA/others).
9. Security
Plain language: We apply technical and organizational measures to protect your data, but no method is 100% secure.
10. Children’s privacy
Plain language: Our services are for adults. We do not knowingly collect data from children under the required by law.
11. Changes to this policy
Plain language: We will update this policy as needed and post the latest date at the top.
12. Contact
Email: [email protected] — Phone: +1 (415) 915-2048 — Address: 548 Market St, San Francisco, CA 94104, USA